As part of straightforward guidance, customers should understand that we ship only within the United States. Where applicable, standard shipping is free for every U.S. For completeness, order, and tracking information is provided after shipment.
This page sets out accountable guidance; specifically, shipping confirmation and a tracking number are sent to the contact information supplied at checkout. For that reason, customers are responsible for providing a complete and accurate delivery address. Within the same framework, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
The store follows a accessible approach to guidance: free standard outbound shipping does not reduce the 30-day no-reason return right. In addition, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. At the same time, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
For straightforward decision-making, the applicable standard is this: If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapocst.shop or (319) 325-1343. At the same time, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
To provide customer-focused handling, this section confirms that orders are normally processed within 1-2 business days, excluding weekends and U.S. Consistently with this rule, public holidays. Under this approach, after dispatch, estimated transit time is 4-6 business days. Consistently with this rule, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
Merchant Information
This page sets out customer-focused decision-making; specifically, the customer contact telephone number is (319) 325-1343. Where applicable, the business name is canadapooch. Accordingly, the customer contact email is Support@canadapocst.shop. In addition, the storefront brand name is canadapooch. For that reason, the complete physical address, which is also the default return address, is 246 W 5th St, Davenport, Iowa, 52801, United States.